Operations & Customer Support Associate

Job Type: Full-Time, On-Site

Salary: $48,000 - $52,000/year

Location: 307 - 63 W 6th Ave, Vancouver, BC

About Nala Care

Nala Care is a fast-growing natural body care brand based of Vancouver, BC. We are looking for a versatile team member who can support with order fulfillment (D2C + B2B), packaging operations, and customer support. This is a hands-on role in a small, fast-paced environment—perfect for someone who enjoys variety, getting hands-on experience within a scaling wellness & CPG brand, and learning by doing. 

Responsibilities

• Pick, pack, and ship customer and wholesale orders

• Manage inventory and organize shipping supplies

• Provide timely, solution-oriented customer support via email and social channels

• Assist with light production tasks (manufacturing processing, labeling, quality checks)

• Help maintain clean, organized workspaces

• Support general operations as needed

Qualifications

• Curious, open to learning, comfortable taking initiative 

• Highly organized, detail-oriented, and dependable

• Strong written and verbal communication for internal & customer communication

• Comfortable multitasking in a fast-paced small business

• Able to lift boxes and perform basic physical tasks

• Experience with e-commerce and shipping tools (e.g., Shopify, Stallion) is an asset

• Chemistry or lab background is a plus, but not required

Why Nala Care?

At Nala Care, our vision is to bring preventative care into our daily lives by creating products that inspire self knowing, self care, and self advocacy. 

• Make a real impact in a growing, mission-driven brand

• Get hands on experience to learn multiple parts of the business—from fulfillment to manufacturing and beyond

• Work closely with a small, supportive team including directly with founding team

• Opportunity to grow as the company expands

To apply: Send your resume and a brief note on why you’re interested in the role to mila@nalacare.com and ada@nalacare.com.